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FAQ

If there’s any error, you need to contact our support team. Describe your problem and tell us your order number, and we will look into it. If you’ve entered your wallet address incorrectly and have already sent the funds, we will not be able to change anything. So please check the data as carefully as possible before paying for the exchange.

The commission for exchanging cryptocurrency ranges from 0.1% to 3%, depending on the individual characteristics of the exchange.

For the exchange of fiat funds for cryptocurrency and vice versa, the fee will be from 0.3% to 1%, depending on the amount and currency exchanged.

You will see the exact amount of fees before confirming the exchange request.

No, you do not need to register an account to make transactions using the Cryp.ex platform. However, registered users do not need to enter their data each time to make an exchange. In addition, after registering on our platform, you will have access to a much wider functionality.

If the order has been processed, then the funds are non-refundable. If the order was paid but not completed, you need to contact our <a href="https://cryp-ex.com/en/contact>support team</a> . You will be able to return the funds minus the transfer fee.

You can send a request to the support service with the amount you want to exchange and the currency. In this case, the exchange will be carried out a little longer than usual but as quickly as possible.

Financial transactions may be delayed and take longer than 30 minutes. This may happen for the following reasons:
  • High load in the blockchain network. If there are many transactions in the queue, your transaction may take longer to process.
  • Online updates. Cryp.ex may disable some cryptocurrencies in order to upgrade the system. However, after the update, they return, and the client will receive their money.
  • DDoS attack. The exchange may be delayed in the event of an attack. However, if this happens, Cryp.ex experts will quickly solve the problem and ensure that your funds are credited.

A cryptocurrency wallet is a special account that stores cryptocurrencies. An address is a combination of numbers and letters that is randomly generated and tied to a specific wallet. It can be compared with a bank card number – the address is always individual. You should specify the wallet address on Cryp.ex during the exchange. The cryptocurrency will be credited to it or debited if you perform the reverse operation. Cryp.ex does not store information about wallets.